Resolve common problems

Recover account access

If you cannot sign in, check account access first.

1. Confirm that you used the invited email address.
2. Open the verification email if you have not verified the account.
3. If you forgot the password, follow Access your workspace.
4. If access remains blocked, contact the person who shared River with you.

Recover a failed source import

Inspect the source's status before retrying.

• If the upload is incomplete, use its resume-upload action with the exact original file or text.
• If extraction failed, inspect the error and retry extraction from the source inspector.
• If the file is unsupported or too large, supply a supported file within the File formats and limits.
• If the document is a scan, supply a text version.
• If extracted text is incomplete, add a separate corrected text source with a note explaining its origin.

Preserve edits after a conflict

Reloading a saved version can discard local edits. Preserve the local text before reloading.

1. Read the comparison between local and saved content.
2. Copy any local wording you need to retain.
3. If the draft offers duplication and you want a separate draft, use that option.
4. Otherwise, reload the saved version after preserving your text.
5. Reapply the intended change.

Refresh an old preview

If the preview does not show your latest changes, inspect the save status first.

1. Resolve any failed save or conflict.
2. Wait for All changes saved.
3. Check the document status.
4. If compilation is active, wait for it to finish.
5. If compilation failed, inspect the error before retrying.
6. If the preview expired, request a fresh preview.

Complete a blocked export

Open the checkpoint and inspect the document checks and evidence review.

• If compilation or text integrity failed, correct the document before exporting.
• If evidence issues remain, inspect each issue and save the acknowledgments you choose to make.
• If evidence changed during review, inspect the refreshed report before acknowledging new issues.
• If your correction changes the draft, capture and review a new checkpoint.

For the complete procedure, follow Export a résumé.

Resume AI or scoring work

Use the reported failure to choose the next action.

• If the provider is unavailable, continue manually or contact the person running River.
• If inputs changed, follow Review AI suggestions to request an updated proposal.
• If active tasks fill your allowance, wait for a task to finish or cancel a task you no longer need.
• If the daily allowance is exhausted, wait for the reset at midnight UTC.
• If scoring input is too long, inspect the preflight counts. Shorten the résumé only if the shorter wording remains accurate, then capture a new checkpoint.

If the saved posting exceeds the scoring limit, continue without scoring. Do not replace the full posting with an excerpt just to obtain a score.

Find a missing item or update

Check the collection and version you are viewing.

• For an imported document, open Sources.
• For a factual statement, open Evidence bank.
• For reusable wording, open Content library.
• For a résumé draft, open its job target.
• If an item is absent from an active list, include archived items in the filter.
• If a draft shows older library content, inspect its reuse comparison before applying an update.